{"id":13007,"date":"2025-03-18T17:02:17","date_gmt":"2025-03-18T16:02:17","guid":{"rendered":"https:\/\/wh25.chill4.com\/questions-contact\/"},"modified":"2025-11-30T16:59:48","modified_gmt":"2025-11-30T15:59:48","slug":"questions-contact","status":"publish","type":"page","link":"https:\/\/wh25.chill4.com\/en\/questions-contact\/","title":{"rendered":"Questions & Contact"},"content":{"rendered":"\t\t
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Everything important for your stay.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\t<\/path>\t<\/path>\t<\/path>\t<\/circle><\/g><\/svg> <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Clear answers are here.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To give you all the important information at a glance (and allow us to take care of your comfort), we have collected (almost) everything that guests like you have ever asked us. Your answer is sure to be among them! <\/p>\t\t\t\t<\/div>\n\t\t

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What rooms are available?<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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With shared bathroom<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Single and double rooms <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our classics.<\/strong> With everything you need, a sink in the room and a shared bathroom with plenty of privacy on the floor.<\/p>

Always affordable. Always safe. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTake a look!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Family rooms <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The family room is our little ace in the hole.<\/p>

Unlike our large ensuites, it doesn't have its own bathroom, but it has all the more space for families or small groups of four to five people \u2013 and at a price that remains really fair.<\/p>

This allows families or small groups to experience London on a smaller travel budget.<\/p>

And that's exactly the idea behind it.<\/strong><\/p>

But: We really only have one...<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTake a look!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Dorms <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Whether for adventurers, school trips or groups of friends \u2013 our dormitories for 6 to 16 people<\/strong> are the perfect place to experience London together.<\/p>

Here, your group sleeps together in its own area, the shared bathroom belongs only to you \u2013 without any outside guests.<\/p>

Simple, honest accommodation that does exactly what it's supposed to do: offer you an affordable base in the middle of London. This is a place to sleep, plan and set off \u2013 as befits a real dream factory. <\/p>

Please understand that, unlike other hostels, we do not rent out individual beds in the dormitory. That would be a bit too cosmopolitan for us... <\/strong> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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With private bathroom<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Ensuite Essential <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our pioneers:<\/strong> These rooms were our first with a private bathroom \u2013 and they were a complete success from the start. Quickly booked up, they gave us the impetus to create even more ensuite rooms. <\/p>

They are a bit more compact than our \"Ensuite Comfort\" rooms, but offer everything you need as a couple. While the Comfort rooms are also designed for three people, these are perfect for two \u2013 cozy, practical and equipped with a private bathroom. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ensuite Comfort <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Completed only in 2023<\/strong> and our largest ensuite rooms: The Ensuite Comfort rooms offer plenty of space \u2013 so much that even a sofa would fit in them - or four beds instead of two.<\/p>

Bookable for one to three people, they are your choice if you want to have a bit more space in London.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ensuite Apartment <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our Largest:<\/strong> More space is not possible: Our Ensuite Apartments are the most spacious accommodation in our hostel - not with several bedrooms, but as one large room, <\/p>

With a private bathroom, a small kitchen and a refrigerator, it offers everything that families or groups of up to five people need for a relaxing stay in London.<\/p>

There are no compromises here \u2013 just arrive, unpack and feel at home.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Booking and preparations<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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What do I need for entry<\/span> into the UK? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You need a valid passport<\/strong> \u2013 an identity card is no longer sufficient since Brexit.<\/p>

In addition, you must apply for an ETA (Electronic Travel Authorisation) before your trip<\/strong> \u2013 this is an electronic entry permit that is applied for and paid for online.<\/p>

Without a valid ETA, you will not be allowed into the country, even if your passport is in order.<\/strong><\/p>

The application is quick online and costs \u00a316 (as of September 2025) \u2013 but remember to do it in good time before departure!<\/p>

An approved ETA is valid for two years<\/strong> or until your passport expires, whichever comes first.<\/p>

You will usually receive a decision within three working days<\/strong>, often even faster.<\/p>

Children and babies also need their own ETA.<\/p>

You have the choice of applying for the ETA via the UK ETA app or the GOV.UK website<\/a>. Both options are officially recognised. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What are your check-in and check-out times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can always check in from 12 noon,<\/strong> your room is ready. An announcement of when you will arrive is not necessary. <\/p>

Arrivals after 9:00 PM<\/strong> are considered Late Check-in<\/strong> and cost \u00a315 (please book in advance). If you arrive after midnight, please book the Midnight Check-In<\/b> for \u00a320. <\/p>

Check-out is until 9:15 AM<\/strong>. If you leave later, you can leave your luggage with us free of charge and safely until the evening and enjoy your last day in London freely. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I check in online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! You can use the online check-in in our booking system.<\/strong> <\/p>

You will find the link and your PIN in your confirmation email.
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This only takes a few minutes, saves time on arrival and we already have all the data ready.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I arrive after 9 PM? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, that is possible!<\/strong> Please note, however, that a late check-in fee of \u00a315 applies.<\/p>

The reason? Our reception is no longer regularly staffed late in the evening, and a late check-in requires additional effort. <\/p>

So, if you arrive after 9 PM, be sure to book your late check-in along with your room.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Are you arriving after midnight? <\/b>Then please select the Past Midnight Check-In when booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment options are there? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With us, you pay securely and conveniently online \u2013 directly when booking.<\/strong> Many payment options are available to you:<\/p>